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SAIT welcomes new Tax Ombudsman
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October 2013

PRESS STATEMENT: SAIT welcomes new Tax Ombudsman

Finance Minister Pravin Gordhan today appointed retired Gauteng Judge President, Bernard Ngoepe
as South Africa’s first Tax Ombud.

During the past month, speculation was rife amongst tax practitioners as to whom, as well as when the appointment will finally be made. “The Tax Administration Act establishes the office of Tax Ombud, and in terms of this Act the Minister of Finance has to appoint the Tax Ombud before 1 October 2013”, comments Stiaan Klue, Chief Executive of the SA Institute of Tax Practitioners (SAIT).

“The Tax Administration Act introduced a number of far reaching powers for the South African Revenue Services”, comments Sharon Smulders, Head of Tax Technical Policy and Research of SAIT. “The Tax Ombud will seek to balance SARS’ powers to collect tax as required under its empowering provisions of the South African Revenue Services Act, and taxpayers rights”, says Klue. This is a positive move for taxpayers.”  However, Smulders points out that taxpayer and practitioners should be aware that the first Tax Ombud appointed under this Act may not review a matter that arose more than one year before the day on which the Tax Ombud is appointed, unless the Minister requests the Tax Ombud to do so.

“The establishment of a dedicated Tax Ombud gives the taxpayer the power of a final authoritative review on specific operational complaints they may have against SARS, without necessarily having to resort to litigation which can be prohibitively expensive in both time and cost. The office is a low cost mechanism which is mandated to address and investigate any service, procedural or administrative grievances which have failed to be resolved to the satisfaction of the taxpayer through other available means,” says Smulders.

The Tax Ombuds will operate in concurrence with other mechanisms which the tax payer has at their disposal, and will provide a cost effective means to handle administrative challenges that fall within the Ombud’s jurisdiction. It is important to note that the Tax Ombud is not the only balancing factor to SARS’s powers under the Tax Administration Act. “In addition to overarching remedies such as the right to request SARS to internally review a decision and the internal complaints resolution mechanisms, the Act specifically affords taxpayers protection and remedies in dealing with their grievances,” says Smulders.

Unlike other ombuds offices which generally operate between non-governmental persons and industries, the office of the Tax Ombud will operate between a state owned organ, namely SARS, and the taxpaying public. “Any concerns over the new Ombuds’ level of independence and lack of declaratory powers are unfounded if the office functions effectively,” adds Klue. “Every year the Ombud has to report any major service delivery failures directly to Parliament; which will act as an important incentive for SARS to address these complaints timeously and effectively.”

“The first year in office, will most likely focus on and do a review of the existing SARS systems”, comments Klue. “Minister Pravin Gordhan has chosen an excellent candidate in Bernard Ngoepe Given his vast experience in the both law and the tax industry, he is very familiar with the complexities of South African tax legislation and provides an objective overview on SARS’ procedures and policies,” remarks Klue. On behalf of SAIT we wish Bernard Ngoepe all the success in his new appointment and look forward to building a close working relationship with his office.

ENDS 555 words

For more information:
Dayne Stern
Account Manager
T: +27.21.424.0470,
F: +27.21.423.1594,
M: +27.81.450.4380;

About SAIT

The South African Institute of Tax Practitioners (SAIT) is the largest of the professional tax bodies in South Africa, and seeks to enhance the tax profession by developing standards in education, compliance, monitoring and performance. The Institute contributes to the development of world class professional practises and people. The Institute plays a leading role in developing sound tax policy and shaping fiscal legislation through participation in, and dialogue with, Parliament. SAIT actively contributes to industry leading thought leadership content and guidance to taxpayers.  Through SAIT’s  international network, and influence as chair of the global Tax Directors Forum, South Africa participates and contributes to the work of the OECD, and the Institute regularly hosts international tax conferences and summits in support of the national developmental agenda.


Section 240A of the Tax Administration Act, 2011 (as amended) requires that all tax practitioners register with a recognized controlling body before 1 July 2013. It is a criminal offense to not register with both a recognized controlling body and SARS.


The Act requires that a minimum academic and practical requirments be set to register with a controlling body. Click here for the minimum requirements of SAIT.

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