SARS Media Release - Update on Submissions for the 2013 Tax Season
03 July 2013
Posted by: Author: SARS Legal & Policy
Author: SARS Legal & Policy
The South African Revenue Service (SARS) is committed to providing to
the highest levels of professional service to taxpayers who want to comply with
their tax obligations and submit their tax returns during the annual Tax
Launching the 2013 Tax Season on Monday this week, the
Minister of Finance reminded SARS that this institution stands at the service
of taxpayers. This is a duty SARS takes very seriously.
The response by taxpayers to the 2013 Tax Season over the
last 48 hours has been overwhelmingly positive.
Activity by taxpayers and tax practitioners on the eFiling
site continues to reach new levels - yesterday more than 320 000 log-ins onto
the site was recorded with more than 300 000 recorded on Monday. The
highest number of log-ins per day during 2012 was 266 000.
Since the weekend more than 250 000 returns were issued
on eFiling to taxpayers and tax practitioners (94 000 returns yesterday).
Since Monday morning SARS has acknowledged that there were
intermittent problems with eFiling which affected public access to the site.
During the course of yesterday, SARS had received a number
of complaints and enquiries from the media suggesting that the eFiling website
had "crashed” or that it had "gone down”. These claims are untrue and alarmist.
Activity on the eFiling website is constantly being
monitored and SARS is working with its service provider to urgently resolve
problems that cause delays or limitations in access to the site for taxpayers
and tax practitioners.
SARS regrets the inconvenience caused to some taxpayers over
the last 48 hours. It is anticipated that some delays and limitations to access
eFiling may continue today as work is underway to upgrade systems through which
the public access eFiling.
Any notion that eFiling has "crashed” must be rejected.
By this morning the
following update on the submission of tax returns were recorded (these numbers
change by the hour)—
number of tax returns submitted by 9am this morning: 198 276
submitted on SARS eFiling by 9am this morning: 135 377
submitted at SARS branch offices by 9am this morning: 62 855
Refunds issued to
- Number of
taxpayers: 88 288
value of refunds: R646 million (versus R203 million paid for the same
period in 2012)
Due to very high levels of visitors to eFiling you may be experiencing intermittent difficulties logging in. We're working hard to improve capacity, but would suggest that if you are experiencing difficulty that you try again later.
In addition please note that SARS is adjusting the inactivity timeout period to 5 minutes in line with best practice in the financial sector.