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News & Press: SARS News & Tax Administration

Update On Submissions For The 2013 Tax Season

04 July 2013   (9 Comments)
Posted by: Author: SARS Media Release
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Author: SARS Media Release

The South African Revenue Service (SARS) is committed to providing to the highest levels of professional service to taxpayers who want to comply with their tax obligations and submit their tax returns during the annual Tax Season.

Launching the 2013 Tax Season on Monday this week, the Minister of Finance reminded SARS that this institution stands at the service of taxpayers. This is a duty SARS takes very seriously.

The response by taxpayers to the 2013 Tax Season over the last 48 hours has been overwhelmingly positive.

Activity by taxpayers and tax practitioners on the eFiling site continues to reach new levels - yesterday more than 320 000 log-ins onto the site was recorded with more than 300 000 recorded on Monday. The highest number of log-ins per day during 2012 was 266 000.

Since the weekend more than 250 000 returns were issued on eFiling to taxpayers and tax practitioners (94 000 returns yesterday).

Since Monday morning SARS has acknowledged that there were intermittent problems with eFiling which affected public access to the site.

During the course of yesterday, SARS had received a number of complaints and enquiries from the media suggesting that the eFiling website had "crashed” or that it had "gone down”. These claims are untrue and alarmist.

Activity on the eFiling website is constantly being monitored and SARS is working with its service provider to urgently resolve problems that cause delays or limitations in access to the site for taxpayers and tax practitioners.

SARS regrets the inconvenience caused to some taxpayers over the last 48 hours. It is anticipated that some delays and limitations to access eFiling may continue today as work is underway to upgrade systems through which the public access eFiling.

Any notion that eFiling has "crashed” must be rejected.

By this morning the following update on the submission of tax returns were recorded (these numbers change by the hour)

  • Total number of tax returns submitted by 9am this morning: 198 276
  • Returns submitted on SARS eFiling by 9am this morning: 135 377
  • Returns submitted at SARS branch offices by 9am this morning: 62 855

Refunds issued to taxpayers—

Number of taxpayers: 88 288

Total value of refunds: R646 million (versus R203 million paid for the same period in 2012)

All operations and services at SARS branch offices are functioning optimally. 

Comments...

Mona Salomon says...
Posted 05 August 2013
Have anyone managed to get a solution for the black screen problem on E Filing ? I even phoned call centre and they are not aware of the problem.
Joanne Corlett says...
Posted 10 July 2013
very frustrating - a lot more returns would be filed if the efiling system actually worked and did not display a black screen in place of the IT12. will this be resolved? i am not holding my breath :(
Johannes P. Brenkman says...
Posted 10 July 2013
I AGREE THAT THE TIMEOUT IS TO SHORT...MY BIGGEST PROBLEM IS HOWEVER THAT THE USE OF ADOBE FLASH PLAYER DO NOT GIVE ME THE OPTION TO SAVE THE TAX RETURN ITR 12 ON MY COMPUTOR TO ENABLE ME TO SEND IT TO MY CLIENTS. LAST YEAR WE DO HAVE THE OPTION TO CHOOSE ADOBE READER WHICH IS FOR ME MUCH BETTER.
Nicolas J. Delport says...
Posted 10 July 2013
I am at the moment trying to get a client's tax return and must be waiting for at least 10 minutes after 4 previous attempts. I just don't know what to do
Rob May-Bacher says...
Posted 10 July 2013
Rob May(Bacher) We are experiencing great difficulties with the efiling this year,and it would appear,despite the Receiver,s undertaking the system is lagging and hanging for indefinite periods,it ties up our work flow and putting the staff under pressure.
Rob May-Bacher says...
Posted 10 July 2013
Rob May(Bacher)
Michael A. McMaster says...
Posted 10 July 2013
25% OF MY COMPLETED RETURNS HAVE RECEIVED NOTICES "REQUESTING"VERIFICATION OF BANKING DETAILS. SARS HAS ACKNOWLEDGED THAT THE DO HAVE THE CORRECT DETAILS BUT ARE INSISTING THAT MY CLIENTS WASTE THEIR TIME BY VISITING A SARS BRANCH WITH ALL THIER BANKING DETAILS, ID DOCUMENTS ETC. HOW IS THAT FOR HELPING THE ECONOMY AND ENCOURAGING BUSINESSES??
Jonathon M. Wells says...
Posted 10 July 2013
not being able to pull clients tax returns through the system to complete and efile.Phoned sars for help.No help at all.
Catharina M. Glanz (Joubert) says...
Posted 10 July 2013
I'm still not staying longer than 2 minus on e-filing before it times out. That should according to SARS be at least 20 minutes. It's quite Anoying as none of the work is saved automatically.

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