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News & Press: SARS News & Tax Administration

Discontinuation of Debit Pull Transactions on eFiling

03 September 2013   (39 Comments)
Posted by: Author: SARS Legal and Policy
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Author: SARS Legal and Policy

Since 2009 SARS has been modernising payment and accounting processes with the aim of empowering taxpayers to manage their financial responsibilities more independently, effectively and efficiently.

Starting 4 September 2013, debit pull transactions on eFiling will be phased out and discontinued. This process will take place over a month. A warning message will appear on eFiling, where a debit pull transaction is no longer available. You are encouraged to perform credit push transactions or use one of our alternative methods of payment.

Please note:

  • Where you do not register for credit push transactions immediately, a Debit Pull payment option will be allowed, on condition that you agree to the declaration which appears on the screen
  • "Additional Payments” on eFiling for Income Tax, Provisional Tax, Value-Added Tax (VAT) and Pay-As-You-Earn (PAYE) is not available via the Debit Pull facility. In such instances please use the Credit Push facility.

 A credit push transaction refers to a payment transaction that is initiated on eFiling and presented to the banking product as bill presentation, i.e. at the bank as a payment request awaiting authorisation. Taxpayers are required to log into the banking product (e.g. internet banking) and authorise the payment request to finalise the transaction. Credit push transactions are irrevocable once approved by the user.

Therefore in order to perform credit push transactions, you will be required to register with your bank. Please contact your bank for further information on how to register and use credit push transactions.

Please note: The correct access and authority should be granted to all users who will perform credit push transactions on both eFiling and the banking product (e.g. internet banking).

Alternative methods of payment available include:

  • Over the counter payments at a bank
  • EFT – electronic funds transfer using internet banking
  • At a specific SARS branch (including customs).

 For more information visit the SARS website, call the SARS Contact Centre on
0800 00 SARS (7277) or a SARS branch nearest you.



Date: September 2013


Ernest H. Dicker says...
Posted 12 September 2013
This smacks of a plan by SARS to generate more income from interest and penalties. Why not keep the system and raise VAT to say 19%.
Ina Mouton says...
Posted 12 September 2013
Why change something that is working!!?? We are already doing so much work on behalf of SARS, why do they complicate our work? And reading through the comments, it is shocking about the additional costs from the banks!!
Jennifer Lopes says...
Posted 11 September 2013
Perhaps it was Nedbank... but regardless... there appears to be a fee involved for the privilege of paying SARS.
Jennifer Lopes says...
Posted 11 September 2013
Standard Bank has advised a client of ours that they will happily implement this system for them, at a cost of R260 per month!!!
Kylie Dutton (Dutton) says...
Posted 11 September 2013
I have a real query on how this works in reality. We create the payment via e-filing. This can be done in advance for payment on the due date. The client can then login to their banking facility and authorise the payment prior to the due date. Currently payments arranged via the debit pull functionality if arranged prior to midnight on the due date, will reflect as going through on that date. Will the same apply with a credit push transactions. As the same does not apply with an EFT transaction, the EFT transaction is showing as reflecting the day it enters SARS's account. If the latter is true, we would need to arrange payments earlier than previously. Also will their VAT reprieve apply still with the credit push facility? i.e. people scheduling VAT returns and payments via SARS e-filing only need file and pay by the last day of the month. If paying via EFT they have to proceed on or before the 25th.
Johanna E. Venter says...
Posted 09 September 2013
We previously try to do the credit push, but not SARS or the bank could help us who this payments should be authorize at the bank. Further more if clients have to pay over the amount, the reference will not be correct and we will be struggeling again to relocate payments or object against penalties. Over holidays it will also be a problem. Can we request SARS not to stop the debit pull?
Petrus J. Ferreira says...
Posted 06 September 2013
A big problem with the Credit push system is that some clients does not have money in their bank account before the payment date and therefor cannot authorise the payment before the time. This means that whomever have to release the funds must log into the bank on the day of the payment to authorised payment - knowing my clients some of them will be to busy or on holiday or something and forget to do the authorising and then we are the bad ones because SARS have issued penalties on late payments....Please SAIT stop this, it will not work!
Arthur T. Hickinbotham says...
Posted 06 September 2013
SAIT your help to stop this Draconic and simply Idiotic idea by SARS will be much appreciated.
Linda A. Wearne says...
Posted 06 September 2013
SARS very obviously does not want tax practitioners and are phasing out our usefulness to our clients. We used to arrange the SARS payments which worked and didnt require anything further from the client, and now as far as the client us concerned, we even hassle them with a payment's authorisation. Yet SARS requires us to pay money to belong to a professional body and so far, any benefit in being a Tax Practitioner is fast disappering - speak up SAIT, your membership will decline if we see no action taken on our behalf.
Angelique Brits says...
Posted 06 September 2013
Few people are aware that In State Departments one of the criteria for obtaining promotion and/or bonus payments are the 'bettering' of existing procedures or even forms. The whole country is turned on its head because someone somewhere did not consider the practical considerations of the "new and better" procedure in his/her (heaven forbid) way to the top.
Karla M. Ray (Bester) says...
Posted 06 September 2013
Picture the scene: Tax Practitioner submits return via e-filing and initiates the credit push transaction, but does not have access to the bank account, requests client to authorise, client not contactable, payment not made in time, penalties and interest raised ...
Robert G. Milsom says...
Posted 06 September 2013
Typical SARS action. This will cause clients and practitioners absolute inconvenience. Why fix what aint broken.Please intervene SAIT. Perhaps a detailed write up on the procedures could be provided because very often SARS information and communication is not clear enough. For example will Debit pull still be permitted with client consent & also to implement the credit push process what is the exact procedure. It seems like SARS is trying a suprise tactic to raise additional revenue from penaltes and interest which are already a minefield for the payers and lucrative for them.
Tegishree Naran (Madhav) says...
Posted 06 September 2013
I agree this is a nightmare. Why change something what is working perfectly to something that is going to cause endless problems.
Brian A. Boyce says...
Posted 06 September 2013
A suggestion for SAIT to make to SARS on our behalf: Allow the use of debit pull transactions to continue. If, at any point, a taxpayer's debit pull tax payment is reversed, then bar that specific taxpayer from further use of debit pull transactions until the reversal is corrected and the penalty and interest attached thereto have been paid.
Ronald A. Francis says...
Posted 06 September 2013
Once again SARS does what it does best ... change without discussion. No one is prepared for this ... banks are in the dark ... typical.
Elizabeth A. Newdigate says...
Posted 06 September 2013
This is going to be a TOTAL nightmare and result in dissatisfied taxpayers, who will then be even more reluctant to disclose their tax owing. When tax practitioners set up the payments the allocation is correct, the date is correct, the taxpayer is content knowing all their tax has been paid and SARS gets their money - this new system is going to result in late payments, wrong allocations etc this possibly meaning more money for SARS in the form of penalties and interest?? SAIT MUST INTERVENE PLEASE!!!
Maria M. Hendriksz (van Staden) says...
Posted 06 September 2013
Ek kan net my stem byvoeg by almal wat reeds gekommentaar het. Dit gaan nie werk nie !! SAIT moet ons help om dit te STOP. ek het ook kliente wat nie Internet Banking gebruik nie, so wat van hulle?
magdalena j. NELL (Reynolds) says...
Posted 06 September 2013
Ek wil net sê ons kantoor het die bank gebel en hulle weet nie eers van 'n credit push payments nie. Dit gaan regtig net probleme veroorsaak vir almal. Die debit pull payments het regtig gewerk vir ons kliente en vir ons kantoor. Ons gaan glad nie beheer kan hê oor die betalings nie. Ek hoop regtig SAIT gaan ons kan help om dit te stop.
Njideka P. Obiasogu says...
Posted 06 September 2013
This amendment is going turn meeting simple tax obligations, into a logistical nightmare, create room for late payments and unnecessary errors - Funds not allocated, or allocated to the incorrect tax period - Most companies will now require the input of various personnel when making simple tax payments as most companies, for security reasons, require more than one person to sign payment cheques, access internet banking or authorise credit push payments. In some cases payment requests will have to be sent to a different department to make "creditor payments". This amendment is making the tax payment process cumbersome and I am not able to see how this amendment is in the best interest of taxpayers.
Cindy L. Griffiths says...
Posted 06 September 2013
I had clients going frantic yesterday when i sent this notification to them about the change to credit pull payment option. I feel that our client have the 100% majority say in this matter which should be heard! SARS is going to make more problems than progress. Its worked for so many years, so why change something that is working. There are so many elderly clients that are not registered with internet banking and not interested. We are Tax Practitioners/Accountants/Auditors/SAIT should petition against this, as we provide a service to our clients, and have kept there records up to date for how many years!!!! This is going to cause big strain on taxpayers daily lives. Why, why , why SARS make things more difficult for everyone. We have to provide a service to our clients, this is definately not one of them!
Karen E. De Villiers (Schoombee) Mrs says...
Posted 06 September 2013
This is absolutely unacceptable from SARS side. I have clients in retirement villages, clients overseas and clients just TO busy to be authorizing payments. SARS is making this very very difficult for us, now we are going to spend even more time objecting against penalties and interest. I don't understand why a debit pull is a problem for SARS.
Brian A. Boyce says...
Posted 06 September 2013
Ensuring that clients' taxes were paid on time has always been an important part of one's service as a tax practitioner. The debit pull transaction performed this function admirably. Trying to ensure that clients now pay their taxes personally, on the correct date and with the correct reference number will, indeed, be a nightmare. Decidedly a cause that SAIT needs to take up urgently.
Willem J. Els says...
Posted 06 September 2013
This will result in a problematic situation, some of my clients do not even have internet access to their bank accounts. Just imagine the late or non payments and resultant penalties. and the efforts we will have to put in to resolve. Debit Pull is working fine for me, in my mind it should be a permanent option.
Lois A. Shea (Willett) Mrs says...
Posted 06 September 2013
Is SAIT not able to communicate to Sars the impracticality of this move and work on behalf of their Members to get Sars to leave the Debit Pull. Please help as this is an urgent matter that needs intervention. Thank you
Christo Strydom says...
Posted 06 September 2013
"Please note: Where you do not register for credit push transactions immediately, a Debit Pull payment option will be allowed, on condition that you agree to the declaration which appears on the screen." I am going to ask all my clients to give me power of attorneys / letters of authority to load the debit pull transactions from their bank accounts and not register them for credit pull.
Lizelle Swanepoel says...
Posted 06 September 2013
I agree, SARS do not care about the practical implications.
Phillene Opperman (Koën) says...
Posted 06 September 2013
As if we don't already have to do SARS' work for them they make it even more difficult everyone to comply and avoid penalties and interest. SAIT please help!!!!
Louise D. Drescher says...
Posted 05 September 2013
Typical of SARS - not considering the practical implacations, and no "phasing" in. Just Boom! Do it.
Cherine L. Mac Pherson (Brown) says...
Posted 05 September 2013
I am with everybody, some of my clients pay there paye etc onthe 7th now instead of pressing one button, we have to make half a dozen calls to make sure the payment goes through.
Jan A. van der Vyver says...
Posted 05 September 2013
My word, now we have to use even more telecommunication time to remind our clients to authorise their credit push transactions. And how on earth are we going to handle this with our clients who live overseas but have their tax matters taken care of in RSA? Some clients do not even do their online banking and d not know how to. This is going to be extremely stressful and time consuming for everyone involved. AGAIN SARS is punishing those who are compliant with regulations instead of focussing on the fraudsters on non-compliant "tax payers"
Elizabeth M. Malan (De Wit) says...
Posted 05 September 2013
This will make our service to clients very difficult as we need to remind the clients to authorise payments the whole time!! Please we need help to let Sars understand that this is going to be a nightmare
Willem G. Britz says...
Posted 05 September 2013
Can we not draw up a petition to get SARS to at least reconsider this totally irrational decision? Most of my clients rely on me to keep them on track with their tax affairs. How will I know in future if the payment was authorised in time? Draconic measurement SARS! Please SAIT, do something, we will back you guys.
Sylvia F. Enrico says...
Posted 05 September 2013
This is going to be very difficult and stressful. The credit push will result in unallocated payments, late payments, penalties and interest. Thereafter, time wasted, cause we need to fix the mistakes. Aleady this take long!
Ann Colling says...
Posted 05 September 2013
I have communicated my displeasure directly to SARS as well. Am in agreement with all the comments previously posted. Credit Push will result in more problems, I'm sure than the current Debit Pull system.
Helen H. Mclean says...
Posted 05 September 2013
I agree with the comments below. This is going to make our lives really difficult. Most of the clients we deal with do not use the Banking systems that allow for the credit push so now we are going to have to rely on the client creating the payment manually and hopefully putting in the correct reference. We have enough problems with the allocations of payments as it is. Can SAIT not help fight this decision or is it a done deal!
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