The office of newly appointed Tax Ombud, retired judge Bernard Ngoepe, aims to resolve disputes between taxpayers and the South African Revenue Service (Sars) within 15 business days.
It is envisaged that the Tax Ombud could offer a remedy for taxpayers to use in instances of failures in service delivery and with regards to procedural and administrative issues, without the need to escalate to court at great cost and time delay.
Speaking at a breakfast hosted by the South African Institute of Tax Practitioners (Sait), Saro Persaud, executive in the office of the Tax Ombud, said the turnaround time has been set at 15 business days on the assumption that the complainant has already exhausted the Sars internal complaints procedure and all the relevant documentation has been submitted.
Section 240A of the Tax Administration Act, 2011 (as amended) requires that all tax practitioners register with a recognized controlling body before 1 July 2013. It is a criminal offense to not register with both a recognized controlling body and SARS.