SARS Operational Meeting: Durban – 2 November 2013
04 December 2013
Posted by: Author: SAIT Technical
Author: SAIT Technical
1. Welcome &
welcomed all present.
2. Notice of
The notice of meeting as circulated was taken as
a) Michelle Slabbert;
c) Rita Montocchio;
d) Sharon Smulders
4. Confirmation of agenda
5. Acceptance of minutes from previous stakeholder
arising from previous meeting
Suspension of payment (KPF Durban) – Zama Buthelezi
- SARS turnaround times.
- Criteria used by SARS for suspension over 3
- Basis of decline of suspension of Payment
when a tax return is outstanding.It
was agreed that Zama’s email address will be given to the stakeholders towards
the end of the meeting.(email@example.com).
7.2 Vat registrations turnaround time (Arthi Ranjith)– Frampton Pillay
Turnaround time for Vat Registrations is 10 -21 business days. The local based
companies are meeting that turnaround time where the business address and the
physical address is in the local CBD with surrounding Durban area.
problems that we face with this turnaround time for Vat Registrations is
registrations that are from other regions, where Tax Practitioners are filing
in their business addresses as the physical business address of the Company;
that creates a lot of workflow.
requesting for documentation the time limit that is affecting the process for
example if we phone on Monday we expect the documents to be submitted within 3
to 5 business days. The other problem that we face is when we phone the
taxpayer himself the information we get is contradicting with the information
we get from the Practitioner when we were doing the interview. If there is an
outreach inspection that needs to be done we make necessary arrangements, if there
is nobody at the premises after 7 days we post back the application; those are
the major problems that we face.
7.3 New SARS Power of attorneys – Ramona
The SARS prescribed POA forms for representative
taxpayers are as follows:
- SPPOA –
Special Power of Attorney: This form is used by a representative taxpayer to
whom authority has been delegated by an Individual/Taxpayer to represent
him/her with regard to tax affairs at SARS.
- TPPOA –
Special Power of Attorney to Tax Practitioner: This form is used by a Tax
Practitioner to whom authority has been delegated by an entity
(Company/Individual/etc.) to represent the entity with regard to tax affairs at
- ASPOA – Authority on Special Power of Attorney by Tax Practitioner: This form
is used by any subordinate reporting to a Tax Practitioner where authority has
been given to administer the tax affairs as indicated by the Tax Practitioner.
certified ID copy of the taxpayer to be attached to the POA and represented on
every visit to SARS.
above is the suggested POA to be used, Tax Practitioners may still elect to
utilise their own POA’s provided all mandatory information is reflected on
The new power of attorney is valid for 2 years. With the old power of attorney exceptions will be made for those taxpayers who are not registered as yet and foreign taxpayers.
7.4 E-filing Authentication Errors(KPC3) – Nadia
from Contact Centre
- On the
E-filing authentication side versus authentication on SARS systems, when the
client is registered you submit the registration documents then the information
is on our Core system. When the client registers on e-filing then information must
be the same as that on our core system if not there will be a mismatch. If, for
example the client changed the surname on our core system then when you are on
e-filing you will get this message (registered details do not match).It might
be the registration number that you use it was change from CC to PTY.
- If you are not able to register a person and you
are not able to contact the previous Practitioner, then to get this captured they
can contact our consultants. They will contact you and advise you on what to do
or alternatively remove the details captured on the e-filing system and this
will allow you register this person afresh; the scenarios are different.
Centre can be contacted in this regard if you have any of these issues, Branch
operations are not allow to touch anything that deals with e-filing.
- Zanele also
added that if there is anyone with e-filing issues can flag it because there
are e-filing specialist that is Nomhle, Nadia, Nathi, and Martin from
8. SARS Matters
clearance system update – Mohamed Faizel
- This project aims to bring the Tax Clearance
Certificate process in line with the SARS modernisation vision through
transforming the current TCC process from a predominantly manual process to a
taxpayer driven, self-help, and electronic process.
- The focus of this project is to reduce the
number of visitors to the SARS branch office with regards to TCC applications
and empower the taxpayers to help themselves by means of an electronic service.
- Where the taxpayer requests a tax clearance
certificate, the Branch Office team member must examine the MCP (My Compliance
Profile) screen and advice the taxpayer about the different indicators.I f the
overall indicator colour is Green, the team member can request a tax clearance
certificate from the MCP dashboard by clicking on the "Request TCC” buttonIf
the overall indicator colour is RED, the team member must advise the taxpayer
to rectify the non-compliance before requesting a tax clearance certificate.
Branch Office team member can, where possible, assist the taxpayer to rectify
Practitioner Appointments – Frampton Pillay
- Frampton Pillay: we cannot always accommodate
your requests especially if you have bulk requests ensure that you state the
nature of your query and it should match with what you are coming for. we give
an option of e-mailing us if you want us to print TCC, and some of you are not
coming to pick it up when printed which is a waste of resources from our side
as SARS – Please flag with us if you not going to make it so that we cannot
- Walk ins: Zanele explained that if a Tax
Practitioner go to the agents as a walk in they will not get the satisfactory
service that they require as the TPU is trained to assist – another Tax
Practitioner commended the TPU for a job well done in that they work very well
in sorting their queries.
9. Date of next meeting:
terms of setting the date a year in advance: we have these meetings on a
quarterly basis the next meeting will be in March. It is impossible to set the
actual date a year in advance because there are some operational commitments on
both side of SARS and Tax Practitioners that cannot be determined 12 months
prior to the meeting.
we can confirm the month of the next meetings the dates will be confirmed 4
weeks before the date of the meeting.
E-filing Times outs
session is based on browsers, how many people use internet banking? If you leave
Internet banking on it cuts off after a while and sometimes it asks you to
update software, same with SARS, with e-filing what you must do is to try not
to create SARS as your favourite, reason being we always do updates, if you are
saving SARS as a favourite basically you are saving an old link, ensure that
you have the correct browser. Do not log on Google first, go straight t to SARS
e-filing website make sure that your browsers are compatible.
e-mail address given: to go through the correct channels first before e-mailing
the query to engagement. (firstname.lastname@example.org).
raised a point about IT14: when making payments in Cash Office please keep the
closing Zanele thanked everyone for making the meeting possible, Buyiswa and
Shongani for Administration side.