The override function has been disabled by SARS as a
temporary measure while SARS updates the system. The initial disabling and
subsequent suspension of this service has created much frustration for many of
our members in some way or form. The question is how do we minimise the
inconvenience as much as possible for everyone concerned.
A lot of the frustrations can be solved by a bit of simple
housekeeping by all the members on their eFiling profiles. If all SAIT
members who do have taxpayer profiles, logged into eFiling on a weekly basis
and approved all the Request Tax Types that may be lurking on their profile, it
should take a few steps in the right direction in alleviating some of the
How do I do this?
Login to eFling with the main administrator Login and
Click on "Request Tax
Types” on the left hand side in the sub-directory;
A list will appear
with headings starting with "Name”. Click on "Request Type”;
Ensure that it
contains all the "Received Tax types”;
Click on "View” and open the types that has a Status of
Requested and click on "Approve”.
Something to Remember
It is unlawful to prevent a taxpayer from submitting their
Income Tax return to SARS and may equally constitute misconduct by the tax
practitioner concerned. The taxpayers right to access the profile within a
reasonable time period to submit his or her tax return remains. Therefore even
if the taxpayer has outstanding fees, you are obliged to approve the Request.
This is extremely frustrating. I have been trying for 3 weeks to get a new client onto my profile. Sars told me to register her in her own capacity, which I did, but did not get the option to "cancel practitioner access"....I was told to cancel the registration and start over again, which I now cant do, due to the pending move request (which I have since cancelled to no avail)...whereto from here?
I have experienced many cases where the taxpayer has engaged me to submit a tax return and does not know his own log-in details. For the taxpayer to obtain his log-in details from SARS can be problematic because they do not record their security questions and their cell numbers change very often. Many of my clients do not have e-mail addresses. The override function was very useful in these cases. Currently, my credibility as a tax practitioner is at stake. We are providing an important service to taxpayers AND SARS, but SARS is making our lives difficult.
Section 240A of the Tax Administration Act, 2011 (as amended) requires that all tax practitioners register with a recognized controlling body before 1 July 2013. It is a criminal offense to not register with both a recognized controlling body and SARS.