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News & Press: SARS operational & eFiling questions

Remedies available to a taxpayer whose tax refund was paid into a fraudulent bank account

15 January 2015   (0 Comments)
Posted by: Author: SAIT Technical
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Author: SAIT Technical

Q: A client was due to receive a refund on their recent tax return submitted. However when the client followed up with SARS they were informed the refund had been paid out to a fraudulent bank account. What remedies are available to assist the client?

A: With regards to the above query, the client must first lodge a complaint with SARS by calling the SARS call centre on 0800 00 7277. Upon lodging the complaint SARS would provide a reference number to the Client. SARS will give the client a time frame as to when the issue will be resolved; if the client does not receive any feedback once the timeframe has expired the client should lodge a complaint with SARS SSMO (SARS Service Monitoring Office). The SARS SSMO can be contact via e-mail on Should the SSMO not be able to assist you, we will then assist in escalating the matter to senior management at SARS.

Disclaimer: Nothing in this query and answer should be construed as constituting tax advice or a tax opinion. An expert should be consulted for advice based on the facts and circumstances of each transaction/case. Even though great care has been taken to ensure the accuracy of the answer, SAIT do not accept any responsibility for consequences of decisions taken based on this query and answer. It remains your own responsibility to consult the relevant primary resources when taking a decision.


Section 240A of the Tax Administration Act, 2011 (as amended) requires that all tax practitioners register with a recognized controlling body before 1 July 2013. It is a criminal offense to not register with both a recognized controlling body and SARS.


The Act requires that a minimum academic and practical requirments be set to register with a controlling body. Click here for the minimum requirements of SAIT.

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