Q: A client was due to
receive a refund on their recent tax return submitted. However when the client
followed up with SARS they were informed the refund had been paid out to a
fraudulent bank account. What remedies are available to assist the client?
A: With regards to the above query, the client must first lodge a complaint
with SARS by calling the SARS call centre on 0800 00 7277. Upon lodging the
complaint SARS would provide a reference number to the Client. SARS will give
the client a time frame as to when the issue will be resolved; if the client
does not receive any feedback once the timeframe has expired the client should
lodge a complaint with SARS SSMO (SARS Service Monitoring Office). The SARS SSMO
can be contact via e-mail on firstname.lastname@example.org. Should the SSMO not be
able to assist you, we will then assist in escalating the matter to senior
management at SARS.
Disclaimer: Nothing in this
query and answer should be construed as constituting tax advice or a tax
opinion. An expert should be consulted for advice based on the facts and
circumstances of each transaction/case. Even though great care has been taken
to ensure the accuracy of the answer, SAIT do not accept any responsibility for
consequences of decisions taken based on this query and answer. It remains your
own responsibility to consult the relevant primary resources when taking a
Section 240A of the Tax Administration Act, 2011 (as amended) requires that all tax practitioners register with a recognized controlling body before 1 July 2013. It is a criminal offense to not register with both a recognized controlling body and SARS.