If you are unhappy with some aspect of SARS’ service and/or processes, you may make use of the new Complaints Management Office (‘CMO’). This office has replaced the previous SARS Service Monitoring Office (‘SSMO’).
You may complain either via efiling or telephonically regarding a grievance or some form of dissatisfaction experienced by the taxpayer, trader or representative, in relation to a process (including queries, returns or any service request) or a service experience that is not adequately resolved. Please bear in mind that the CMO will only deal with personal and corporate income tax complaints (for now).
Additionally, one must ensure one has a case number before lodging the complaint.
Please click here to access the SARS CMO webpage and here to access the SARS Guide on how to lodge a complaint on efiling (7 October 2015).
Section 240A of the Tax Administration Act, 2011 (as amended) requires that all tax practitioners register with a recognized controlling body before 1 July 2013. It is a criminal offense to not register with both a recognized controlling body and SARS.