SARS has improved its online appointments system, which was
previously only restricted to Pretoria.
Tax practitioners situated all over the country will now be
able to make appointments on the SARS website (for all branches). The
dedicated e-mail addresses that were being used for appointments should
be gradually phased out, with only the website being used.
Then choose applicable office ( the office the
Practitioner wants to make an appointment with)
Then complete the template ( the duration is still
15 min, 30 min , 45 min & 60 min ). It is still to be aligned to the 30 min
service & channels document in the next roll-out.
Enter the security code
Then ‘submit’ the request
To gradually phase-in the website method, when SARS confirms
requests for appointments that came in by mail , branches will be
informed that tax practitioners should now use the website, and will
share the path on the e-mail.
This system has an extremely slow response time. it takes Sars 5 days to get back with an appointment time. I requested an appointment and applied on line on 8th Dec. A reply was received on 13th of Dec. I applied again on 18th of Jan and to date NO RESPONSE. That is really not good enough.
Section 240A of the Tax Administration Act, 2011 (as amended) requires that all tax practitioners register with a recognized controlling body before 1 July 2013. It is a criminal offense to not register with both a recognized controlling body and SARS.