Revision of SARS Service Charter under way
SARS recently invited professional bodies and members to participate in focus group discussions around the country regarding the revision
of the SARS Service Charter. The charter was first issued in 2005 and is "a statement of intent through which SARS undertakes to uphold and
respect the rights of taxpayers, to educate taxpayers about their tax obligations and to positively influence the compliance climate in
South Africa by adhering to these service standards". The charter is also a service commitment that sets performance targets which SARS
must implement and with which compliant taxpayers can judge the quality of SARS's processes, its integrity and its conduct.
The Service Charter is not a document that gives taxpayers actionable legal rights in the event that it is breached or not complied with.
Nor is it a statement of the law in regard to taxpayers' rights. Rather it is, firstly, "a statement of intent" by SARS, and secondly, a
declaration of "performance targets which the organisation must implement . . . and with which compliant taxpayers can judge the quality of
SARS's processes, its integrity and its conduct".
The significance of the Charter should not be underestimated. It articulates both a symbolic and a substantive break with the secretive and
authoritarian mindset that characterised the South African revenue authority in the era predating the democratic Constitution. This
inclusive approach towards the revision of the charter is welcomed and should be supported by tax practitioners and taxpayers.
Best wishes,
Stiaan Klue