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2019 Tax Ombud Webinars - October
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When: 24 October 2019
From 3:00pm until 5:00pm
Where: Online Webinar
South Africa
Contact: Tshepo Magopa

Online registration is closed.
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The Office of the Tax Ombud (OTO) is an independent channel of redress for taxpayers who have exhausted the normal SARS complaint system. Established in October 2013 and modelled on the Tax Ombud systems of Canada, the USA and the UK, the office works with taxpayers who have been unable to resolve service, procedural or administrative complaints.

The aim of this webinar series is to educate tax professionals about the role of the Tax Ombud and facilitate two way communication between the OTO and professionals. Topics that will be covered include:

  • The role, mandate and structure of the OTO,
  • The process of escalation: how and when to escalate complaints to the OTO,
  • How tax professionals should interact with the OTO,
  • Statistics about complaints received and resolutions achieved, and what this tells us about SARS performance.
  • Case studies


SAIT members only: Webinar Participation & Completion of the Online Assessment will secure 2 hours Verifiable Output CPD.



Sibusiso Thungo

Specialist Systemic Investigation

Mr Sibusiso Wamukelwe Thungo joined the Office of the Tax Ombud in October 2017 as a Specialist Systemic Investigation. His role includes identifying and investigating systemic and emerging issues in terms of the Tax Administration Act, and developing and implementing a practice that builds service delivery excellence and provides exceptional services to stakeholders and provides authoritative, specialist expertise and advice to both internal and external stakeholders.

Mr Thungo brings a wealth of tax industry experience to his role, having worked at SARS where he held various positions over a nine-year period, including Team Leader Audit within Enforcement Audit and Specialist Resource Development responsible for the Eastern Cape and KwaZulu-Natal. In 2015, he left SARS and joined the South African Institute of Professional Accountants (SAIPA) as a Tax Manager responsible for the institution’s Centre of Tax Excellence. His responsibilities included being a Managing Editor for SAIPA’s Tax Professional Magazine, and contributing articles and opinion pieces on tax which were published in various media platforms. He also served as a Tax Facilitator for SAIPA’s Finance and Accounting Services Sector Education and Training Authority (FASSET) funded Project Achiever Programme for aspiring professional accountants. He holds a Bachelor of Accounting degree from the University of KwaZulu-Natal, a Higher Diploma in Taxation from the North-West University and a Master’s in Business Administration (MBA) from the University of Bedfordshire (UK). In addition, he holds the designation of Master Tax Practitioner (MTP) SA obtained from the South African Institute of Tax Professionals (SAIT).

Event Investment:

Free for SAIT members only.

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Section 240A of the Tax Administration Act, 2011 (as amended) requires that all tax practitioners register with a recognized controlling body before 1 July 2013. It is a criminal offense to not register with both a recognized controlling body and SARS.

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