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2016 Tax Ombud Webinar: Appeal Procedures – 15 June
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When: 15 June 2016
From 15:00 until 17:00
Where: Webinar online session
Presented live from
South Africa
Contact: Silvia Motaung

Online registration is closed.
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Appeal Procedures


The Office of the Tax Ombud (OTO) is an independent channel of redress for taxpayers who have exhausted the normal SARS complaint system. Established in October 2013 and modelled on the Tax Ombud systems of Canada, the USA and the UK, the office works with taxpayers who have been unable to resolve service, procedural or administrative complaints.

The aim of this webinar series is to educate tax professionals about the role of the Tax Ombud and facilitate two way communication between the OTO and professionals. Topics that will be covered include:

  • The role, mandate and structure of the OTO,
  • The process of escalation: how and when to escalate complaints to the OTO,
  • How tax professionals should interact with the OTO,
  • Statistics about complaints received and resolutions achieved, and what this tells us about SARS performance.
  • Case studies


SAIT members only: Webinar Participation & Completion of the Online Assessment will secure 2 hours Verifiable Output CPD.


Fundiswa Ngqeleni LLB & HDip Tax Law

Fundiswa has ten years’ experience in the legal fraternity and joined the Office of the Tax Ombud as its Legal Specialist in October 2015. She joined OTO from the South African Revenue Service (SARS) where she was a Legal Adviser for four years. Before joining SARS in 2011, she was with Legal Aid for two years, the same institution where she completed her articles, and admitted as an attorney.

She started her career as a claims handler with Scorpion Legal Protection, where she progressed to cost consultant for the organisation. In 2007 she joined Mutual and Federal as a claims negotiator. 

Her academic qualifications include an LLB degree from Walter Sisulu University (Mthatha), a Higher Diploma in Tax Law from the University of Johannesburg (Johannesburg) and a Certificate in Mining Tax Law from the University of Witwatersrand (Johannesburg). She also holds a Business Rescue Certificate from the University of South Africa (Pretoria) and is currently studying towards a South African Customs Compliance Certificate with the Skills Development Specialists (Kempton Park).

Her duties with the Office of the Tax Ombud include providing enterprise-wide legal services to the business and attending Operations complaints evaluation committees.

Event Investment:

Free for SAIT members only.



Section 240A of the Tax Administration Act, 2011 (as amended) requires that all tax practitioners register with a recognized controlling body before 1 July 2013. It is a criminal offense to not register with both a recognized controlling body and SARS.

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