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2016 Tax Ombud Webinar – 12 October: Rejected Cases by the Office of the Tax Ombud
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When: 12 October 2016
From 15:00 until 17:00
Where: Webinar online session
South Africa
Contact: Silvia Motaung

Online registration is closed.
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Tax Ombud Webinar: Rejected cases by the Office of the Tax Ombud


The Office of the Tax Ombud (OTO) is an independent channel of redress for taxpayers who have exhausted the normal SARS complaint system. Established in October 2013 and modelled on the Tax Ombud systems of Canada, the USA and the UK, the office works with taxpayers who have been unable to resolve service, procedural or administrative complaints.

The aim of this webinar series is to educate tax professionals about the role of the Tax Ombud and facilitate two way communication between the OTO and professionals. Topics that will be covered include:

  • The role, mandate and structure of the OTO,
  • The process of escalation: how and when to escalate complaints to the OTO,
  • How tax professionals should interact with the OTO,
  • Statistics about complaints received and resolutions achieved, and what this tells us about SARS performance.
  • Case studies


SAIT members only: Webinar Participation & Completion of the Online Assessment will secure 2 hours Verifiable Output CPD.


Talitha Muade (BCom, MDP, MBA)

Talitha has over 15 years’ experience in management at government departments and chapter 9 institution, and also has experience in the private sector. She has fulfilled many varied roles in sectors such as financial services (ABSA), petroleum industry (BP SA), worked as Deputy Manager Finance and Administration at Independent Electoral Commission(IEC): North West, Head of Local Office at South African Social Security Agency(SASSA) Madibeng and Branch Manager at South African Revenue Services (SARS) Doringkloof and Pretoria North branches.

She is a hands-on senior manager who is well versed with all aspects of general management, financial management, project management and operations management. 

Talitha’s academic background includes the following: BCom: Business Management and Industrial Psychology (University of the North West), Management Development Programme (Pretoria University), MBA: Operations and Decision Management (University of the North West). Currently studying HDIP Tax Law at University of Johannesburg

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Free for SAIT members only

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