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2017 Tax Ombud Webinar – 15 February
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When: 15 February 2017
From 3:00 pm until 5:00 pm
Where: Webinar online session
South Africa
Contact: Thabelo Raivhogo

Online registration is closed.
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The Office of the Tax Ombud (OTO) is an independent channel of redress for taxpayers who have exhausted the normal SARS complaint system. Established in October 2013 and modelled on the Tax Ombud systems of Canada, the USA and the UK, the office works with taxpayers who have been unable to resolve service, procedural or administrative complaints.

The aim of this webinar series is to educate tax professionals about the role of the Tax Ombud and facilitate two way communication between the OTO and professionals. Topics that will be covered include:

  • The role, mandate and structure of the OTO,
  • The process of escalation: how and when to escalate complaints to the OTO,
  • How tax professionals should interact with the OTO,
  • Statistics about complaints received and resolutions achieved, and what this tells us about SARS performance.
  • Case studies


SAIT members only: Webinar Participation & Completion of the Online Assessment will secure 2 hours Verifiable Output CPD.


Advocate Hanyana Eric Mkhawane
B.Proc, LLB, LLM Tax Law, HDip Company Law, HDip Labour Law

Adv Mkhawane practised as an Attorney until 1998 when he joined the South African Revenue Service (SARS) as a Manager in the legal division. He was later appointed as a Regional Manager for Enforcement from 2005 until 2010 when he was admitted as an advocate of the High Court (Johannesburg Bar). He practised as an advocate until end of 2013 and that is when he was appointed by the Office of the Tax Ombud.

His academic background includes the following: B.Proc (WITS); LLB (WITS); LLM Tax Law (WITS); HDip Company Law (WITS); HDip Labour Law (WITS). Adv Mkhawane’s areas of expertise include tax, contracts, company law, commercial law, insolvency, personal injury, insurance, labour and administrative law.

Event Investment:

Free for SAIT members only.



Section 240A of the Tax Administration Act, 2011 (as amended) requires that all tax practitioners register with a recognized controlling body before 1 July 2013. It is a criminal offense to not register with both a recognized controlling body and SARS.

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