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Update on Operational issues - April 2014

Wednesday, 09 April 2014   (0 Comments)
Posted by: Author: SAIT Technical
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Author: SAIT Technical


Formalisation of Stakeholders meetings

A national meeting will be held to formalise SARS Head Office protocol of the stakeholders meetings.  The formalisation of the process to facilitate the stakeholders meetings is a clear indication of SARS’ commitment to these meetings and the subsequent clearing of the issues identified.

Use of SARS case numbers

Tax practitioners are urged to always get and document the case numbers issued by SARS when phoning the call centre or receiving any notifications from SARS.  These numbers are critical for future enquiries with SARS and to enable the tax practitioner to approach the SSMO.

Tax Clearance Certificates

Once the TCC is approved on e-filing, it is unclear from discussions with various SARS branch offices for how long the approval is valid before printing the TCC’s without having to go through the re-validation process again.  This will be taken up with Head Office.

Escalation list

The availability of the escalation list  (list of SARS officials to whom matters can be reported) will become standard in the country.  The format of the escalation lists will be based on format and detail used by the Durban branch office.  The tax practitioners are urged not to abuse the availability of the escalation list.  Please ensure that the normal route for issues with SARS have been exhausted before making use of the availability of the SARS employees on the escalation list. No specific date or time period has been provided to indicate when the escalation lists will be available for all the branches.

Single registration

The tax practitioners and taxpayers will experience the first impact of the single registration process on 1 May 2014 implementing by SARS when the first phase of this project will be rolled out on. This process will commence with VAT registrations.  According to the single registration process, one set of documents will be required to validate the information on the forms.

Verification of banking information

SARS requested tax practitioners to ensure the registered particulars of the taxpayer at SARS corresponds to the information at the bank.  If the registered details agree the taxpayer should not be required to verify the banking details.  Please escalate the instances where the particulars agree and the taxpayer still receives a verification letter in this regard.  Refunds will only be paid to the main account of the legal entity and not into the bank accounts of the branches.

Operational issues documented


Port Elizabeth

The following Operational meetings are scheduled for the near future:

14 April 2014        Bloemfontein

15 April 2014        Kimberley

17 April 2014        Gauteng Central/South

09 May 2014         North West

13 May 2014         Limpopo

22 May 2014         Pretoria



Section 240A of the Tax Administration Act, 2011 (as amended) requires that all tax practitioners register with a recognized controlling body before 1 July 2013. It is a criminal offense to not register with both a recognized controlling body and SARS.

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