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Update on Operational issues - 24 April 2014

Wednesday, 23 April 2014   (0 Comments)
Posted by: Author: Emmerentia Fischer
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Author: Emmerentia Fischer


New branch offices for Gauteng Central and South

A new SARS branch office will be opened in Boksburg during the first week of May 2014.  This office will be representative of the new footprint of SARS offices and will be similar to the Edenvale branch. Although the current Dube branch in Soweto will remain, it will relocate to where the Nedbank branch used to be and a new branch will open on Chris Hani Drive during the second week in May 2014.

The Randburg branch office will be upgraded and a Tax Practitioners Unit will be opened.  A friendly request was raised by SARS not to use the Randburg branch office unless absolutely necessary due to the construction and inconvenience during the upgrade.  SARS has apologised upfront for the inconvenience that the construction will cause.  This was already communicated to the tax practitioners in the Randburg region.  SARS also stated that parking will create a problem and urged the tax practitioners to arrive earlier than normal for their appointments.  SARS will monitor the increase in workload at the surrounding SARS branches and increase the capacity accordingly.


The SARS national guideline regarding the length of an appointment is one hour.  In order for SARS to balance their capacity, please provide detail regarding the query for discussion when requesting an appointment.  This will enable SARS to allocate either an hour or 30 minute appointments to the tax practitioners.  The 30 minute appointments will be sufficient for most of the queries dealt with.

Please inform SARS if you as the tax practitioner are unable to honor the appointment.  It was also emphasised that these appointments are only available for tax practitioners who are registered at a RCB.  The validation of membership for the Gauteng Central and South Region will be confirmed by SARS. SARS will report the detail of the tax practitioners to the RCB should they not honor the appointments granted to them.

Lead time of appointments

The lead time for an hour meeting is approximately 4 weeks and for a 30 minute appointment one week.  SARS will investigate the increase in capacity for appointments and will monitor the impact of the re-allocation of resource on the other service lines.

Escalation process

SARS urged the tax practitioners to please follow the correct escalation process available to sort out issues.  

Operational issues documented

The following stakeholders meeting took place, including a summary and/or detail description of the issues discussed.

Gauteng Central and South




Section 240A of the Tax Administration Act, 2011 (as amended) requires that all tax practitioners register with a recognized controlling body before 1 July 2013. It is a criminal offense to not register with both a recognized controlling body and SARS.

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