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Tax Ombud ‘pestering’ Sars about Service Charter

Wednesday, 09 September 2015   (0 Comments)
Posted by: Author: Ingé Lamprecht
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Author: Ingé Lamprecht (Moneyweb)

Retired judge Bernard Ngoepe provides update on work of his office.

His office has been making a "nuisance” of itself by "pestering” SARS about the Taxpayers’ Bill of Rights and their Service Charter, the Tax Ombud said on Monday.

"The noise is set to be louder until our SARS friends produce these important tools of service measurement, which would facilitate our task,” retired judge Bernard Ngoepe (pictured) said during a speech at the Tax Indaba 2015.

Asked to provide an update on its progress in this regard, Luther Lebelo, spokesperson for the South African Revenue Service (SARS), said given the modernisation of SARS’ processes the previous Service Charter is no longer valid.

SARS is in the process of finalising the new charter, which will be published on its website in due course, Lebelo said.

Ngoepe said his office and SARS have for some time been working on a memorandum of understanding, which should be ready in the near future.

The Tax Ombud was appointed in October 2013. His office was intended to offer a remedy for taxpayers to use in cases of service delivery failures and with regard to procedural and administrative issues without the need to escalate to the courts at huge costs.

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