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Feedback on ETI Refund Claims

Wednesday, 09 December 2015   (0 Comments)
Posted by: Author: SAIT Technical
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Author: SAIT Technical

Some of our members who recently attended the ETI webinar, presented by Gareth Hardy, had queries relating to the ETI refund claim process. SAIT contacted the SARS department that deals with those refunds and we have received feedback.  

Firstly, when claiming your ETI credit, please ensure that you meet the following criteria:

  • All taxes need to be up to date
  • All returns  need to be submitted to SARS
  • All recons need to be finalised  and submitted to SARS
  • No outstanding debt on all taxes
  • Banking details must be updated and verified by any SARS branch

If the above is in order, please send your refund request in writing to your relevant region’s PCC mailbox. 

In order for SARS to deal with your request promptly please include the following when you submit your correspondence:

  • Case number (if available);
  • Name and Surname;
  • Subject of correspondence – clearly state what the correspondence is about (e.g. ETI Refund Request);
  • Your tax reference number/PAYE number;
  • Your ID/passport number if you are an individual taxpayer;
  • Trust number if you are enquiring on behalf of a trust;
  • Company’s registration number if you are enquiring on behalf of a company or close corporation;
  • Should you be a tax practitioner enquiring on behalf of a taxpayer please include your practitioner number or your ID number.

By following these steps, the process of claiming your ETI should be simplified.  For more information about the refund process, please click here.




Section 240A of the Tax Administration Act, 2011 (as amended) requires that all tax practitioners register with a recognized controlling body before 1 July 2013. It is a criminal offense to not register with both a recognized controlling body and SARS.

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